Payment and Refund Policy

Basar Solutions is the merchant of record for SpaManage Pro subscriptions. When a paid checkout is available, it is securely processed by PayMongo. Your payment record may show BASAR IT SOLUTIONS.

Before you confirm a purchase, PayMongo checkout will show the total amount, currency, billing period, payment method, and the relevant terms. Never send payment credentials to SpaManage Pro support or enter them into a form outside the PayMongo checkout page.

The current product starts with a 90-day trial at ₱0. No payment credential is collected and no automatic paid renewal is created at signup. After trial, the workspace is paused until an account owner purchases the annual plan through checkout.

An account owner can choose not to purchase after the trial. For a paid annual subscription, cancellation stops the next renewal and access continues through the paid period unless otherwise stated at checkout. Any statutory cancellation rights continue to apply.

For a first annual paid subscription, request a refund within seven calendar days of paid activation. We will review the request promptly. Duplicate, unauthorized, or erroneous charges should be reported as soon as possible. Refunds required by applicable law are not affected by this policy.

Approved refunds are returned to the original payment method where supported by PayMongo. Processing times are set by the payment method and financial institution.

For a billing question, include the workspace name, payment date, amount, and PayMongo reference in your support request. Do not include complete card details, account passwords, or payment credentials.