Privacy Notice

Basar Solutions operates SpaManage Pro. For account and product administration, we act as the personal information controller. For customer and staff data a spa enters into its workspace, the spa remains responsible for its collection and use; we process that information to provide the service.

This may include account and contact details, business details, authentication data, support communications, and the operational records your workspace stores, such as appointments, customer contact details, staff details, services, payment status, and reports.

We receive payment status and transaction reference information from PayMongo when you choose to make a payment. We do not ask you to provide card, GCash, Maya, or other payment credentials directly to SpaManage Pro.

We use information to create and secure workspaces, provide bookings and operational functions, respond to support requests, maintain service reliability, meet legal obligations, and prevent misuse. Where required, we rely on consent, performance of a contract, legal obligations, or legitimate interests consistent with applicable law.

We use service providers to operate the product. PayMongo processes payments when checkout is offered. If your team uses optional AI features, the question and relevant branch data needed to answer it are sent to the configured AI provider. We limit sharing to what is needed to provide the feature or comply with law.

We retain information while it is needed for the service, legitimate business purposes, dispute resolution, or legal obligations. We use reasonable organizational and technical safeguards, but no internet service can guarantee absolute security.

Subject to applicable law, you may request access to or correction of your personal information, object to certain processing, or ask about deletion and retention. Send a request through the support contact provided in your account correspondence. You may also raise concerns with the Philippine National Privacy Commission.